Shipping policy

Shipping

Roluwicebb
Bernd Fischer
Laufbandweg 12, 70173 Stuttgart, Germany
Email: info@roluwicebb.store
Phone: +49 711 90070400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Cardio machines

Belt lubricant, wipes, safety keys, mats and heart monitors ship by parcel; treadmills, ellipticals and stair climbers are heavy and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a cardio machine needs two people to move and build. Assemble to the instructions on a level floor, on the floor mat, with clearance behind a treadmill. Accessories and care ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.