Refund policy

Returns & Refunds

Roluwicebb
Bernd Fischer
Laufbandweg 12, 70173 Stuttgart, Germany
Email: info@roluwicebb.store
Phone: +49 711 90070400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@roluwicebb.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A machine, accessory or spare must be returned complete and in its original packaging; a treadmill or trainer that has been assembled and used can usually still be returned within the withdrawal period if it is clean and undamaged. Unused accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the folded size, your ceiling height for a tall stepmill and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Belts, decks, rollers, pedals, consoles, drive belts and safety keys wear with use and are stocked as spares — this is normal, not a defect; lubricate the treadmill belt regularly per the manual to protect the belt and motor. Damage or a hazard from using a treadmill without the safety key clipped on or without clearance behind, from children or pets reaching a moving belt or pedals, from a machine left running unattended, or from use of a damaged cable or machine is not a warranty defect, and this is fitness equipment used at your own risk within your ability.